FAQs

Find answers to frequently asked questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out—we’re just a message away!

 

Q: What types of products do you offer?

A: We sell t-shirts, sweatshirts, hats, totes, and hoodies that celebrate Medellín, Colombia. Each item is designed to share the spirit and beauty of the city!

 Q: Where do you ship to, and how long will it take?

A: We ship worldwide! Orders are typically processed within 1-3 business days. U.S. orders usually arrive in 3-7 business days, while international orders may take longer, depending on location.

 Q: How much does shipping cost?

A: Shipping costs are calculated at checkout based on your location and order details. Occasionally, we offer free shipping promotions, so keep an eye out!

 Q: Can I cancel my order after it’s placed?

A: If your order hasn’t yet been processed, we may be able to cancel it. Please contact us as soon as possible. Unfortunately, if the order has already shipped, cancellations won’t be possible, but we’ll assist with our returns process if needed.

 Q: What is your return policy?

A: We offer a 30-day return policy for unworn and unwashed items. If you’re not fully satisfied, just reach out, and we’ll help with a return or exchange.

 Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, and other secure payment options available at checkout.

 Q: How can I contact you if I have more questions?

A: We’re here to help! Use our Contact page or email us directly, and we’ll respond as soon as possible.

 
Still Need Help?

If you didn’t find the answer you’re looking for, please don’t hesitate to Contact Us. We’re here to make your shopping experience with I Heart Medellin as smooth and enjoyable as possible. Thanks for supporting our love for Medellín!